Paula is great. She manages the business. Always responsive via phone call or text, and great to work with. I got a great deal on two Trane systems from them, I believe Brad helped me out with that. Although I've had some hiccups with one of the units, one of their techs, Gabe, has been great. When working with these sophisticated systems, as in Trane, its invaluable to have a tech that knows what they are doing. Thanks team Williams!